Walk-Up Assignment Groups

pramodpramo
Giga Guru

I have multiple location queues setup for walk-up. How do we route a walk-up appointment to a location's queue?  Is there any table or setup required where we define location-to-assignment group mapping? 

1 REPLY 1

Tanushree Maiti
Tera Patron

ServiceNow Walk-up Experience routes appointments to a specific location's queue using configuration within Walk-up Location Queue [wu_location_queue] table.

 

Refer: SN Doc : Configuring Walk-up Experience 

 

Also refer for

Create or modify a Walk-up Experience appointment booking service configuration 

https://www.servicenow.com/community/itsm-forum/walk-up-experience-appointment-work-process-for-walk...

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti