Walk-Up Assignment Groups
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03-30-2026 11:18 PM
I have multiple location queues setup for walk-up. How do we route a walk-up appointment to a location's queue? Is there any table or setup required where we define location-to-assignment group mapping?
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03-30-2026 11:28 PM
ServiceNow Walk-up Experience routes appointments to a specific location's queue using configuration within Walk-up Location Queue [wu_location_queue] table.
Refer: SN Doc : Configuring Walk-up Experience
Also refer for
Create or modify a Walk-up Experience appointment booking service configuration
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
