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Walk up experience new option in the choice field in Service Portal

ServiceNow10sun
Giga Guru

Hi All, 

 

I have requirement to Add a new choice option under a field ' What is your reason  for visiting? '  in Walk up experience. 

I have tried adding a new choice under this field called XYZ in the OOB variable set , however its not showing it in the choice field. 

 

Any suggestions or worked on similar issue earlier. 

 

sunita10_0-1687194379187.png

 

1 ACCEPTED SOLUTION

ServiceNow10sun
Giga Guru

In Location wu_location_queue.LIST under the specific location  there is option in the related list ' Reasons of Visit' there when i have added the new choice option and in wu_reason_list i have added a new reason and  it worked. 

 

sunita10_1-1687196035846.pngsunita10_2-1687196066414.png

 

View solution in original post

3 REPLIES 3

ServiceNow10sun
Giga Guru

In Location wu_location_queue.LIST under the specific location  there is option in the related list ' Reasons of Visit' there when i have added the new choice option and in wu_reason_list i have added a new reason and  it worked. 

 

sunita10_1-1687196035846.pngsunita10_2-1687196066414.png

 

Hello,

 

How did you add the "New" choice option? 

 

Thank you

leeberesford_0-1753126489185.png