Workflow & Auto assignment rules

Jen11
Tera Expert

is there a way to determine which workflow, auto-assignment rules etc. are associated with a  specific assignment group? 

2 REPLIES 2

pavani_paluri
Giga Guru

HI @Jen11 ,

 

As far as I know in ServiceNow, there isn't a single place that shows everything linked to an Assignment Group, but you can trace associated workflows, auto-assignment rules, business rules, and other logic. Below are all the places we can check based on table or module you want to know:

Assignment rules

Scripted business rules

Flow designer flows

Workflows with Assignment steps

Script includes

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

prerna_sh
Mega Sage

Hi @Jen11 
You need to check these Assignment Rule(sysrule_assignment), Workflows, Scripting (Business Rules, script includes)

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna