Workflow & Auto assignment rules
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07-21-2025 11:07 AM
is there a way to determine which workflow, auto-assignment rules etc. are associated with a specific assignment group?
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07-21-2025 11:19 AM
HI @Jen11 ,
As far as I know in ServiceNow, there isn't a single place that shows everything linked to an Assignment Group, but you can trace associated workflows, auto-assignment rules, business rules, and other logic. Below are all the places we can check based on table or module you want to know:
Assignment rules
Scripted business rules
Flow designer flows
Workflows with Assignment steps
Script includes
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
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07-21-2025 11:26 AM
Hi @Jen11
You need to check these Assignment Rule(sysrule_assignment), Workflows, Scripting (Business Rules, script includes).
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna