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Walkup timezone is showing empty

JPSS
Tera Contributor

Could  you please help me to know how to configure timezone in walk up

 

JPSS_1-1717952035967.png

 

 

1 ACCEPTED SOLUTION

Rajesh Chopade1
Mega Sage

Hi @JPSS 

following link will help you to understand how to configure timezone.

https://docs.servicenow.com/bundle/orlando-field-service-management/page/product/field-service-manag...

 

Specifically: 

The time zone used for appointment is displayed in the lower corner of the window.

  • If the selected location for the service has an associated time zone, that time zone is used.
  • If the location does not have an associated time zone and the current user does, the user's time zone is used.
  • If neither the location nor the current user have an associated time zone, the system time zone is used.

 

So if you still have this issue, you should navigate to the cmn_location table and see what location you are referencing and add the timezone there.  

 

For example, on my cmn_location table:

walkup timezone.png

 

I hope this helps you to resolve your issue.

Thank you

View solution in original post

1 REPLY 1

Rajesh Chopade1
Mega Sage

Hi @JPSS 

following link will help you to understand how to configure timezone.

https://docs.servicenow.com/bundle/orlando-field-service-management/page/product/field-service-manag...

 

Specifically: 

The time zone used for appointment is displayed in the lower corner of the window.

  • If the selected location for the service has an associated time zone, that time zone is used.
  • If the location does not have an associated time zone and the current user does, the user's time zone is used.
  • If neither the location nor the current user have an associated time zone, the system time zone is used.

 

So if you still have this issue, you should navigate to the cmn_location table and see what location you are referencing and add the timezone there.  

 

For example, on my cmn_location table:

walkup timezone.png

 

I hope this helps you to resolve your issue.

Thank you