Want to add work notes and send email functionality in the Service Operation Workspace

[Vishesh]

I want to add worknotes and send email functionality in the ritm form just like the incident form in service operation workspace. I believe this can be achieved via ui builder but anyone can navigate me more on this

[Ankur Bawiskar · Accepted solution]

@Vishesh 

I could see Comments section already for RITM in Service Operations Workspace

To enable email do this

1) go to this record and add email_client=true in the collection field type

2) https://instanceName.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=7b198e54db321300cc23178b6896197c%26sysparm_view=advanced

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vishesh]

Ahh I intermixed them. So in the incident the functionality is there but not in the ritm. I want to replicate the same in the RITM. RITM has only comments 

[Ankur Bawiskar]

@Vishesh 

Please check my above comment and it should help you.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Vishesh 

This is email client and you can enable it 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

[Dr Atul G- LNG]

HI @Vishesh 

https://www.servicenow.com/community/service-management-forum/how-do-i-add-worknotes-to-ritm/m-p/416...

https://www.servicenow.com/community/itsm-forum/how-to-get-the-work-notes-field-to-show-on-ritm-and-...