want to be able to choose users in the variable who are not in the user criteria
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-16-2023 08:21 AM
I have a catalog item with user criteria "Available Only to Managers". And I have a Requested For variable. However, I want to be able to choose users in the variable who are not in the user criteria, but I get this error "Item is unavailable for this user".
I'd like to know two things. First, where that error is being parameterized.
Secondly, is there any way I can submit the request and get around this?
I've already tried making a reference field and by BR filling in the requested for with the reference and I've tried flow. Only this way the notification "Request was open" comes out twice repeatedly.
Can you help me?
Thanks in advance

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-16-2023 08:32 AM
@MARISA INACIO1 If you would like to bypass the error, the easiest way is to change the Requested for variable type from Requested for to a Reference type (sys_user). This way the user criteria for the Requested_for user will no longer be validated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-16-2023 09:07 AM
Hi
I've already tried making a reference field and by BR filling in the "requested for" of Request with the reference and I've tried by flow. Only this way the notification "Request was open" comes out twice repeatedly.
And I didn't want to change the notification
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-16-2023 09:23 AM - edited 11-16-2023 09:23 AM
Check there must be some onChange client script which is checking "item availability" for requested for user, search for "g_form.showFieldMsg" for parameterized error message.
-Thanks,
AshishKMishra
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-16-2023 10:32 AM
@MARISA INACIO1 If possible please attach the snap-shot of the flow here. Also, check if the notication is triggered from more than one places.