want to be able to choose users in the variable who are not in the user criteria

MARISA INACIO1
Tera Contributor

I have a catalog item with user criteria "Available Only to Managers". And I have a Requested For variable. However, I want to be able to choose users in the variable who are not in the user criteria, but I get this error "Item is unavailable for this user".

MARISAINACIO1_0-1700151624841.png

 

I'd like to know two things. First, where that error is being parameterized.
Secondly, is there any way I can submit the request and get around this?

I've already tried making a reference field and by BR filling in the requested for with the reference and I've tried flow. Only this way the notification "Request was open" comes out twice repeatedly.

Can you help me?

 

Thanks in advance

4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@MARISA INACIO1 If you would like to bypass the error, the easiest way is to change the Requested for variable type from Requested for to a Reference type (sys_user). This way the user criteria for the Requested_for user will no longer be validated.

find_real_file.png

 

Hi

I've already tried making a reference field and by BR filling in the "requested for" of Request with the reference and I've tried by flow. Only this way the notification "Request was open" comes out twice repeatedly.
And I didn't want to change the notification

Hi @MARISA INACIO1 

Check there must be some onChange client script which is checking "item availability" for requested for user, search for "g_form.showFieldMsg" for parameterized error message.


-Thanks,

AshishKMishra


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

@MARISA INACIO1 If possible please attach the snap-shot of the flow here. Also, check if the notication is triggered from more than one places.