Want to Populate Choices in the Category and Sub-Category Fields of Case form

[Balaraju K B]

Hi Team,

I have two drop-down fields category and sub-category on case form.I want to add choices to these two fields both fields are drop-down.

• For Category i have 4-choices For example : A,B,C,D is the 4 categories.
• If Category selected is 'A' then For Sub-category there are some choices to be added.
• Similarly if category selected is 'B' then For 'B' category there will be some choices in the Sub-category drop-down.

Let me know the script for this ???

Thanks in Advance

Balaraju

[Ankur Bawiskar · Accepted solution]

@Balaraju K B 

you can configure the dependent values for the drop down

Sub-category choice values will have dependent value as per category value

refer links below

Incident categories and subcategories

Regards
Ankur

[Ankur Bawiskar]

@Balaraju K B 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Pradeep Sharma]

@Balaraju K B  - You may also find below video link helpful on how to configure it.

Video