How can ITIL users see inactive users for one catalog item?

[ServiceNow SA]

Hi ,

Can anybody know , how can we show inactive users to ITIL users ?

I have a field referring to user table in Catalog item. When ITIL user is clicking on the reference field, he can only see list of active users. I need to show him inactive users as well but the global BR (user query) is restricting the visibility.

I need to show active users + inactive users only for this catalog item.

Let me know if anybody has worked on it.

[Ankur Bawiskar]

Hi Sri,

One thing you can do is.

Modify business rule condition so that it doesn't run for itil user.

But this will be a global impact.

Current condition:

gs.getSession().isInteractive() && !gs.hasRole("admin")

Modified Condition:

gs.getSession().isInteractive() && !gs.hasRole("admin") && !gs.hasRole("itil")

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[ServiceNow SA]

But i dont want it to be a global impact. I want for that particular form.

[Ahmed Hmeid1]

If you only want it on a specific variable then you can update the business rule to be:

var restrictQuery = true;

var variableName = "IO:66c334eac0a8016b017e6affe311ebb6"; //change the sysid here for the sysid of the variable you don't want it to be restricted for

if (gs.hasRole("itil")) {

var map = gs.action.getGlideURI().getMap();

if (map.get('sysparm_name') != null && map.get('sysparm_name') == variableName) {

restrictQuery = false;

}

}

if (restrictQuery) {

current.addActiveQuery();

}

[ServiceNow SA]

Hi Ahmed,

Nothing is getting displayed if i update BR(user query) as per your code. Also this is getting applicable globally, not getting restricted to only this variable.