Want to remove Fix task from problem form in SOW

[akshaygadew]

Hi team ,

I want to remove Fix task task from problem form in SOW. Is it possible to remove or it is present by default ?

[Ankur Bawiskar]

@akshaygadew 

it's a related list added on workspace view on problem form

Simply remove that related list from that view

Identify from native view which Form view has that related list and then remove it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[akshaygadew]

Hi Ankur ,

i checked that part it's not related with related list. i guess we have to modify in ui builder  which i am not getting . i have attached one snip above

[Dr Atul G- LNG]

Hi @akshaygadew 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1307471

Here you go.

[Dr Atul G- LNG]

Hi @akshaygadew 

It is not a direct related list, which is why it is visible in any view.

Instructions

This "Fix Tasks" tab is handled in this script include: SOWProblemRouteUtil
/sys_script_include.do?sys_id=fea38b53eb723010e69783402a52281b

But this script is read only due to protection policy so it can't be modified.

So to 'workaround' this an extension point can be utilized.