Want to show only the last additional comment or last work notes in notification for ritm

Sayan · ‎11-18-2020

I know that there is a setting in service now where I can change it from 3 to 1 in journal entry. But I don't want to do that. Also I have tried to write a mail script with all the examples available in community but that didn't work as well. Every time I am getting the last 3 updates all together.

Please advise over here

Jaspal Singh · ‎11-18-2020

My Bad.

Just to confirm are you using the format at

${mail_script:test123} i.e. an underscore.

If yes, when you do a preview are you selecting any specific record?

Also, can you try below script once.

(function runMailScript(current, template, email, email_action, event) {

          // Add your code here
	template.print('Worknotes'+current.work_notes.getJournalEntry(1));
	template.print('Comments '+current.comments.getJournalEntry(1));

})(current, template, email, email_action, event);

Also, is there any specific reason for not using OOB functionality (system property)?

View solution in original post

Elijah Aromola · ‎11-18-2020

In your mail script do:

current.work_notes.getJournalEntry(1)

Sayan · ‎11-18-2020

Sorry it didn't work for me. Still showing last 3 entries as mentioned in the original query

Elijah Aromola · ‎11-18-2020

Can you post all your code? This only retrieves the last work note.

Sayan · ‎11-18-2020

This is what I have mentioned in notification

in the mail script I have just pasted the line that you have mentioned

(function runMailScript(current, template, email, email_action, event) {

current.work_notes.getJournalEntry(1);
current.comments.getJournalEntry(1);

})