Want to show only the last additional comment or last work notes in notification for ritm

Sayan · ‎11-18-2020

I know that there is a setting in service now where I can change it from 3 to 1 in journal entry. But I don't want to do that. Also I have tried to write a mail script with all the examples available in community but that didn't work as well. Every time I am getting the last 3 updates all together.

Please advise over here

Jaspal Singh · ‎11-18-2020

My Bad.

Just to confirm are you using the format at

${mail_script:test123} i.e. an underscore.

If yes, when you do a preview are you selecting any specific record?

Also, can you try below script once.

(function runMailScript(current, template, email, email_action, event) {

          // Add your code here
	template.print('Worknotes'+current.work_notes.getJournalEntry(1));
	template.print('Comments '+current.comments.getJournalEntry(1));

})(current, template, email, email_action, event);

Also, is there any specific reason for not using OOB functionality (system property)?

View solution in original post

Jaspal Singh · ‎11-19-2020

What is the condition for your mail notification?

New Developer_S · ‎10-31-2022

Hi,

Can somebody post a complete solution to this ? .I need to to have ONLY the Last updated Comments /work notes in the Incident History. When an email notification is sent, it should only send the last updated comments. And when user replies back to that email, chain of emails should truncate.

Can anyone help ?

TIA

Yaraslau · ‎01-08-2025

${comments:1}