Developer

Report filter changes after redirecting from chart to list view

Hello Team, I have a report where I need to check ritms assigned to groups which contains special letters, for example "ES IT" and "UA IT" but additionaly I need to eliminate 2 groups which unfortunately have these special letters. For example "Group...

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how to set filter condition into export set

Hi,I have created a database view for Incident and Problem list exports.The database view contains the following fields, which can be used in the export definition conditions:Opened, Incident Resolved At, Problem Resolved AtMy requirement is to expor...

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Resolved! Standard Change Template Proposal - Request Approval UI Action

Hi All, We are in the middle of configuring the standard change option in the platform. Our change manager requires that all proposals have at least 1 task. We were looking to amend the Request approval UI action to check that a change task template...

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Scripting and Coding

Not able to edit columns for control related list in authorization package record in CAM Workspace

Not able to edit columns for control related list in authorization package record in CAM WorkspaceI want the reference and control allocation columns to be removed for the workspace view, when I go to cam workspace -> authorization package record->Co...

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Auto populate Employee start date on a catalog item

Hello, I want to add an employee start date field to catalog item that auto populates when a field titled "Who is the user receiving the phone is filled in. I added a variable titled "employee start date" to the catalog item, I made it type "referen...

Question

Why Search retrieval not giving proper results in AI agent?

I set up a search profile to retrieve similar or duplicate incidents through search retrieval, and you can review the search source, its configuration, the indexed source, field mappings, and the semantic search setup. That said, the results are not ...

Question

Script not running in native UI

I have written an onChange client script on server_name variable which is a list collector variable. This script is working in portal, but not in native UIIn native UI even the alert is not coming function onChange(control, oldValue, newValue, isLoad...

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How to trigger a single notification to requestor for the Approval record?

Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...

Question

AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

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Resolved! Sending Notification to particular mail address

I have a requirement to create notification which should trigger to particular mail address (not to user/group). I am quite new working with notifications. Can anyone explain how to achieve this?

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Resolved! Record producer decide on Incident field population

Hi everyone,I'm looking for some advice on designing an Incident Record Producer in ServiceNow.Our incident routing and workflows depend heavily on the Service Offering selected on the Incident record. However, the end users submitting incidents have...

Question

Taxonomy Topic Content not showing in Now Mobile App

We have successfully connected the taxonomy from our portal to the Now mobile app and it works, but under the "Browse (topic)" tab it does not show all the articles/requests under it unlike the portal. This is what the taxonomy in Now Mobile App look...

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Service Portal: Submit button gets stuck on "Submitting..." when Business Rule aborts the record ins

Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...

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Reference field with setReadOnly(true) blocks text selection/copy in CSM Configurable Workspace

Hi all,We're seeing an issue in a CSM Configurable Workspace where a Reference-type field (used to display a read-only token/ID value) cannot be copied by the end user — no text selection, right-click, or Ctrl+C works on it.Thanks!

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Questions Regarding Import Set Transform Map Execution and Easy Import Validation

Hi Community, I have two questions regarding Import Sets and Transform Maps. Question 1 I have an API integration where I insert multiple records into a staging (Import Set) table through a script. After the records are inserted, the Transform Map ...

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