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Watchlist

FalakK
Tera Contributor

7 hours ago

Hi, 

 

My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this without needing paid license?

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lauri457
Giga Sage

an hour ago

You need to talk with servicenow regarding licensing. However you should be able to add any user to the watch list for read access to comments, they can start sidebar discussions and post them in the activity stream.

 

What is the use case? You can set someone else as the caller but still have access as the opened by user, oob there are cascading comments from the parent to child incidents etc etc

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