We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

[naziyabegum]

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.

I know that Prepublished is limited to 1:1 mapping.

I would take the approach of Self Configured Bot, we have Created Two Bots in the Azure teams, we have given the Bot Details in ServiceNow with the Client ID's and Client secrets for Both the Bots in Both the Environment. 

Now I'm stuck at this point can anyone Suggest me the Right way of Doing it, I'm going through so many Documentations but are confusing.

In the ServiceNow for Teams Do I have to Select

Connect Single ServiceNow with Microsoft Tenant or Connect Multiple ServiceNow instances with Single Microsoft Tenant.

If someone can Help me navigate this would Really Help

After I figure out the step then I can Download the manifest for each Instance and Give it to Teams Admin to Upload it. 

1. Did you need to disconnect the current instance (we currently have our dev environment connected) and start over with the multiple instance option?
2. Do we need to install and authorize all of the plugins/apps in all of the instances (the tenant connection, SSO and activity, etc.)?
3. Do you need to create the manifest for each instance on that instance?

Also, when I try to Install azure apps in Test It was throwing me an Error saying only single instance can connect at the same time Right Now the Dev is Connected, if you Try to install it in Test then the Dev will be Disconnected.