we are unable to find undeliverable mail in outbound email address records

Siva_Prasad · 3 weeks ago

we are unable to find the record in outbound email address records , we have checked email logs as well but couldn't find anything. @Ankur Bawiskar @Dr Atul G- LNG , could you please provide any solution for this?

Dr Atul G- LNG · 3 weeks ago

Hi @Siva_Prasad

Did you check the email dashboard?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Ankur Bawiskar · 3 weeks ago

@Siva_Prasad

what's your exact issue?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Siva_Prasad · 3 weeks ago

we got one email undeliverable, but we could not find it in outbound email records.

Tanushree Maiti · 3 weeks ago

Hi @Siva_Prasad

Check this KB : KB0521382 Troubleshooting Outbound Email to troubleshoot any kind of issues on Outbound email.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti