We got error "Change model 'Emergency1' prevented state transition from New to Authorize.& Error MessageInvalid update" when i have save change record.

[Amol12]

We got error "Change model 'Emergency1' prevented state transition from New to Authorize.& Error MessageInvalid update" when i have save change record.

i have created one custom change model"Emergency1".

Please help me how to reslove this issue.

i have also attached scrrenshot.

Thanks,

Amol

[Prasad Pagar · Accepted solution]

Hi Amol,

There is some Business rule running on Change request table which is stopping this. 

Please check your business rules.

Hint - you can go to change request table BR and search for script contains '

prevented state transition from'

Thank you
Prasad

[Prasad Pagar]

Hi,

Glad that you find my response helpful. Did you find the BR causing issue?

if yes making changes to it will resolve your issue 🙂

Can you please mark my response as correct for others who may have a similar question in the future and close this thread.

If not, please let us know if you need any other help

Thank you and Stay safe
Prasad

[NS16]

Hi @Amol12 @Prasad Pagar ,

I am facing same issue, what changes needs to be done in BR? to make it working?

Thanks,

NS

[AnttiP]

Hi Amol,

How did you work this out? I'm testing Change Models in my PDI and stumbled upon this, as our customers use workflows that do state/stage transitions that might not be valid in Change Model. I wonder how SN has planned this combination to work together?

For example:
We create a Normal Change by using custom Change Model. When change is approved, workflow tries to move the change to state 'Scheduled'. If this transition is not allowed by Change Model, the user gets an error and the change is stuck in faulty state.

How to make Change Models with transition to comply with workflows?