We have recently observed that that "Flag ArticlFlagging of a Knowledge Article is not functioning.

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PRADEEPREDDY GU
Tera Expert

‎03-27-2024 08:22 AM


We have recently observed  that "Flag Article" button under Knowledge Portal view for any article is not functioning.

 

Can anyone help on this ,tq in advance

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Akif_Shah
Kilo Sage
Kilo Sage

‎03-27-2024 08:35 AM

This might help. 
You are probably using a custom widget so you would have to update the modal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163211

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Akif_Shah
Kilo Sage
Kilo Sage
In response to PRADEEPREDDY GU

‎03-28-2024 08:12 AM

You can go to this link and set your scope to "Knowledge Management - Service Portal"

https://<YOUR_INSTANCE_NAME>.service-now.com/sp_ng_template.do?sys_id=-1

On the widget field, set the value to your custom widget
Set ID = kb-flag-article-modal
Set Template to below or adjust depending on your customization

<div class="modal-content" role="dialog" aria-labelledby="flagTitle" aria-modal="true">
  <div class="modal-header">
    <h4 id="flagTitle" class="modal-title">{{::data.messages.FLAG_THIS_ARTICLE}}</h4>
    <button id="flagCloseButton" type="button" class="close" data-dismiss="modal" ng-click="c.clearComment($event)" aria-label="{{data.messages.CLOSE}}" autofocus><i class="fa fa-times" aria-hidden="true"></i></button>
  </div>
  <div class="modal-body">
    <textarea aria-invalid="false" aria-required="true" ng-required="true" aria-label="{{data.messages.ADD_COMMENT}}" placeholder="{{data.messages.ADD_COMMENT}}" ng-model="::data.comment" class="form-control resize-vertical" rows="5" id="flagComment"></textarea>
    <div role="alert" aria-live="assertive" class="alert-danger" ng-shown="!c.flagMessage">{{c.flagMessage}}</div>
  </div>
  <div class="modal-footer">
    <button type="button" class="btn btn-default" data-dismiss="modal" ng-click="c.clearComment($event)">{{data.messages.CANCEL}}</button>
    <button type="button" class="btn btn-primary" id="submitFlagComment" data-dismiss="modal" ng-click="c.submitFlagComments();">{{data.messages.SUBMIT}}</button>
  </div>
</div>

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PRADEEPREDDY GU
Tera Expert
In response to Akif_Shah

‎04-22-2024 11:17 AM

Hi Akif,

 

as per your request i added  but still same error showing.plz help me on this

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PRADEEPREDDY GU
Tera Expert
In response to Akif_Shah

‎04-22-2024 11:18 AM

How to add in custom widget

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Alekhya Nagabh1
Tera Contributor

‎04-23-2024 05:24 AM

Hi Akif,

 

Even we have this issue, We have followed your steps but issue was not resolved. 

 

Thanks,

Alekhya N

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