We need to create multiple requests for business application services catalogue item

[Yugandhar1]

Hi All,

We have one request where we have Business Application Services Catalogue items now we have one RITM will be created under that selection of list collector business application based on it task will be generated. But user requirement Below:-

 Create a new process where if the users creates a business application access request it generates one RITM assigned to local IT team and approval to be triggered to Line manager, once the line manager approvers child RITMs should be created based on the number of applications selected for access. Once the child RITMs are created, parent RITM assigned to local IT team should be closed complete and child RITMs should be assigned to responsible team and the approval is triggered to application approval group with subject containing the application name for which they need to approve the request. 

Please help me

[Mark Manders]

Just create a flow for this. On creation of the RITM, do the approval step to the line manager. After approval do a look up to the business applications that are in the variables and do a 'for each', creating the other RITMs with their approval steps (and tasks if needed). Attach all of them to the same sc_request record to ensure that isn't closed before the other RITMs are handled. Assigning/approval of the new RITMs can easily be set in the flow. After all RITMs are closed, close the request. This way the user requesting it has one request and all of the RITMs in his name and can view the progress from his own overview.