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We want end users to be unable to switch views in the list view of form.

chanken
Tera Contributor

We want end users to be unable to switch views in the list view   of form.

We want to hide the enclosed image in the red frame of the attached image.

We use incident management on two teams.

We assigned different roles to each team.

We separate the view of the form used for each team.

We have an application menu for each team. And we are assigning team roles.

We now display different forms of views for each team.

However, if the end user switches the view, it overrides the view designation in the application menu.

We want to prevent this.

thanks.

1 ACCEPTED SOLUTION

antin_s
ServiceNow Employee
ServiceNow Employee

Please check if the below helps.



Restricting user by role to a specific view is not working



Hope this helps. Mark the answer as correct/helpful based on impact.



Thanks


Antin


View solution in original post

13 REPLIES 13

Hi Kalaiarasan,



I am very sorry. I mistaked.


I changed it.


But, not working.


Perhaps the view rule does not work if the user switches the view with the header of the list screen?



regards.


Kalaiarasan Pus
Giga Sage

Have you set up view rules for the form ? If yes, do the view rules have 'override user preference' set to true? If form views are set using view rule, I don't think user will see the option to change the view.


Hi Kalaiarasan,



I not used view rules.



I tried it by referring to the community.



But, that is not working.



I am looking for helpful information.



thanks.


Set up view rules for your table and you should be good to go.