Webform for external users

[Arnab2]

Hi guys,

I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.

How can I achieve this? So far I have heard about taking inbound email route.

I am looking forward to a UI based solution wherein a user can fill a webform up that is public and enter the record. Is this feasible? Please help with any suggestions.

Thanks,

Arnab

[Chuck Tomasi]

Why not process the result via the processing script? You're practically using all server side code anyway (save the alert() message). That's what it's there for.

Also, check your ACLs to ensure you can write to that table with no roles. You need to add public for create/write at least.

[Arnab2]

Thanks Chuck,

I did just the way you advised. While I am logged in, I am able to insert record into the table using a processing script.

But from the public page, when I tried to enter the record, it redirected me okta sign-in page. I have allowed 'public' role in ACLs for read, write and create for the table.

What am I doing wrong?

[Chuck Tomasi]

Hi Arnab,

I don't know. Public pages with SSO is uncharted territory for me.

[Arnab2]

Thanks Chuck,

Could you may be tag someone who can help?

[Kalaiarasan Pus]

Move your code to a script include and check once.