Webform for external users

[Arnab2]

Hi guys,

I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.

How can I achieve this? So far I have heard about taking inbound email route.

I am looking forward to a UI based solution wherein a user can fill a webform up that is public and enter the record. Is this feasible? Please help with any suggestions.

Thanks,

Arnab

[nthumma]

Sure, I am doing this using script include and UI page.

and I added UI page to public pages

You may also want to consider exposing OOB form to the public instead of a web form, since you may have to write a lot of logic to the web form.

[Arnab2]

I tried it in my personal instance and it worked. When I use my company's dev instance to do this, it takes me to okta login page. Any idea why this is happening?

Thanks,

Arnab

[Goran WitchDoc]

have you made the ui page "public" in the sys_public table? and the script include as well that I posted about as just a min ago?

[Arnab2]

Yes I have...everything is public. Create, Read and Write ACLs of the table too are public. Still I am unable to enter record from outside of the instance. Could you tell me how to enable guest profile for an instance? I think this might be an issue with our instance.

Thanks,

Arnab

[Goran WitchDoc]

I don't think that should have anything with this issue. Guest is just a user account, but you can always make sure that account is active.

//Göran