Webform for external users

[Arnab2]

Hi guys,

I have a custom table where users can log their tickets. Now, our customer needs external users(not SNow users) to be able to log in a ticket on the table and also be able to attach some files while entering the record.

How can I achieve this? So far I have heard about taking inbound email route.

I am looking forward to a UI based solution wherein a user can fill a webform up that is public and enter the record. Is this feasible? Please help with any suggestions.

Thanks,

Arnab

[Goran WitchDoc]

yes you can.. just make sure that the page is public, and your script include also is public. See 4.2 here: http://wiki.servicenow.com/index.php?title=Script_Includes#gsc.tab=0

And of course the ACL for writing etc. in the custom table also is granted for none logged in users.

I hope you know, but just to be certain, you are aware of that Fuji isn't supported anymore from ServiceNow and if you haven't already talked to them, do it ASAP since you will have a automated upgrade on the way very soon.

//Göran

[Arnab2]

Thanks for the info Goran. We are in discussion with ServiceNow and will be upgrading to Istanbul shortly.