Hi Mona. I am the Product Manager for Subscription Management and Usage Analytics at ServiceNow and I want to make a correction to the responses that you have received to your plugin question. The short answer is that not all available plug-ins are included with your subscription.
We have been working to improve transparency in this area. Step one is to just provide the data on which plugins are core and available to all ServiceNow customers and which are additional functionality to a parent application. Longer term, we will be launching a Subscription Management application that will allow you to see all of your ServiceNow subscriptions, including which applications are specifically included in the subscriptions. This information is in your order form, but that's not always available to your ServiceNow administrator. In a later release we will then expand Subscription Management to include the validation of a related subscription when attempting to activate a plugin on a production environment. This will prevent customers from inadvertently implementing a plugin in production that may incur additional subscription fees.
In the short term, the best first step is to check the ServiceNow Wiki or Product Documentation to confirm understanding of the plugin application and compare that to your current subscriptions. When in doubt please contact your ServiceNow Sales contact.
Thank you,
Tabitha
