What are OOB licensed roles we are using for different applications like SPM/ITSM/CSM/ITOM?

[Shantharao]

Hi All,

What are OOB licensed roles we are using for different applications like SPM/ITSM/CSM/ITOM?
For example, we can use ITIL as fulfiller role for ITSM space likewise.
What are the other roles we can use for other applications like SPM/ITSM/CSM/ITOM

Client business use case is to provide SPM access to ITIL and CSM teams without consuming any licensed roles
Does it possible?

Can we give access to ITIL / CSM - based teams in a way which doesn't incur additional license costs?

If so, how would this be done by following any best practices.

Can we avoid complications around evaluation of license consumption?

Thanks for the inputs, have a nice day.

[Dr Atul G- LNG]

Hi @Shantharao 

All products has specific role to access the application. 

Client business use case is to provide SPM access to ITIL and CSM teams without consuming any licensed roles

Atul: Not possible and don't try , as it can be violation of licence usage.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-portfolio-ma...