What are some ITOM Event management roles ?

Servicenow lear
Tera Contributor

Hello All,

 

There is a need for people to configure and see event management rules and settings.

Configure some alert and event rules , what are some of the roles that could be given to the users without giving admin role ?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Servicenow lear 

 

https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/event-management...

Here are speicfic role.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Servicenow lear 

 

https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/event-management...

Here are speicfic role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Swapna Abburi
Mega Sage
Mega Sage

Hi @Servicenow lear 

"evt_mgmt_admin" role would grant users all the permissions required to configure event rules, field mapping and alert management rules etc.

 

Also, if they need to capture their work to update sets, you can grant delegated development permissions for Event connectors and Alert Management scopes.

 

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/event-manageme...