What are the best practices for implementing a catalog item and Flow Designer in ServiceNow?

[Prithvi Ramesh1]

What are the best practices for implementing a catalog item and Flow Designer in ServiceNow?

[Ankur Bawiskar]

@Prithvi Ramesh1 

Best practices for what?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harish Bainsla]

Hi @Prithvi Ramesh1  check below link

https://www.servicenow.com/community/developer-forum/5-catalog-item-best-practices-to-follow/m-p/244...

https://www.servicenow.com/community/developer-forum/5-flow-designer-best-practices-you-should-follo...

for more understand about them you can explore from youtube 

if my answer helps you  mark helpful and accept solution

[sunil maddheshi]

@Prithvi Ramesh1 

Catalog Item Best Practices

• Use clear labels and help text.

• Group related variables using variable sets or containers.

• Apply reference qualifiers to filter options dynamically.

• Prefer Catalog UI Policies over Client Scripts.

• Choose correct variable types (e.g., reference, lookup select box).

• Publish in correct categories and restrict visibility using roles.

• Reuse variables via variable sets to avoid duplication.

Flow Designer Best Practices

• Use triggers (e.g., Catalog Submission) as starting points.

• Leverage conditions and branching for logic flow.

• Use data pills to access variable values.

• Break logic into subflows for reusability.

• Use Script Includes for complex logic.

• Handle approvals and tasks with clear assignments.

• Avoid hardcoding values—use lookups or system properties.

Please mark correct/helpful if this helps you in anyway. Thanks