What are the ways to get Dynamics AX Support Services for the software?

[ivanfarafonov]

Dynamics AX support services are winding down. The latest version, AX 2012 R3, stopped getting its security hotfixes on January 10, 2023. It means no more updates or official help from Microsoft for these versions. Users are worried because they need to keep their systems updated and secure. Understanding new changes is key to planning your next steps, whether you decide to move to a newer system or find other ways to maintain your current setup.

So, what should you do to keep your data organized and stay on track? And what are the options for continuing support for your software? Let’s explore all the details of these issues.

Microsoft Dynamics AX Support Lifecycle

When you use AX, you need to know about the lifecycle. It allows you to understand when and how you get help for your software. The support lifecycle has two main stages: Mainstream Support and Extended Support.

Mainstream Support is the first phase. During this time, Microsoft provides regular updates, fixes, and new features. You can also get technical help and warranty claims. This period usually lasts for five years from the product's release date. For example, if a version of Dynamics AX was released in 2012, Mainstream Support would end in 2017. This phase is crucial because it ensures your system stays updated with the latest features and security fixes.

Then, Extended Support begins and lasts for the next 5 years. However, it is different from the first phase. In the Extended version, you still get security updates, but no new features or improvements. You receive technical assistance but you might need to pay for some services. Thus, this period allows you to secure your software, even though it doesn’t get new functions. It gives you more time to plan for an upgrade or migration to a newer version.

What to do?

Finding good specialists is super important. As technology changes, keeping your system secure may be a challenge. Without proper assistance, you face issues that affect your work. Let’s look at three reasons why finding a reliable solution is relevant.

Security and Updates

Firstly, security is a big concern. As software ages, it becomes more vulnerable to attacks. Reliable experts provide updates and security patches to keep your system safe. Without these updates, your data could be at risk. Also, having the latest updates ensures your platform works efficiently, reducing the chances of downtime.

Technical Expertise

Secondly, technical issues may happen at times. Having access to services means you have experts ready to solve problems quickly. These professionals understand the system well and fix issues faster than you might be able to on your own. This means less time spent troubleshooting and more time focusing on your work.

Cost Efficiency

Lastly, maintaining your platform saves you money in the long run. Fixing problems on your own can be costly and time-consuming. Support provides a cost-effective way to manage and resolve issues. They prevent bigger problems that could be expensive to fix later. Additionally, by keeping your platform running smoothly, you avoid the costs associated with downtime or data loss.

How to Get Microsoft AX Support?

There are several ways to get Dynamics AX support services. Choosing the best option depends on your specific needs, budget, and how much help you require. Here are three options to consider: 

Find a Specialist

One option is to find an AX support professional. This person works full-time and focuses only on your system. The advantage is that they are always available to help with any issues. They understand your setup well and can provide quick solutions. This option is ideal if you need constant assistance and have a larger budget. Having someone dedicated is key to making your platform up-to-date and secure.

Another option is to work with a freelancer. Freelancers provide flexible help on an as-needed basis. It means you only pay for the time and services you use. It is a cost-effective way to get expert help without the commitment of a full-time employee. Freelancers often have a wide range of skills and experience, so they handle different types of issues. This option is good for smaller budgets or when you need occasional help.

 

Lastly, you can outsource assistance to a third-party company. They offer various options, so you may choose what best fits your needs. Outsourcing provides access to a team of experts who can help with many issues. It’s a flexible and scalable option, making it suitable for businesses of all sizes.

What are the steps to consider?

Reliable assistance solves issues, keeps your data safe, and ensures your platform is modern. Here are key steps to help you find the best solution for Dynamics AX.

Identify Your Needs

First, identify what you need. Do you need help with technical issues, regular maintenance, or emergency support? Make a list of your requirements and prioritize them.

Research Providers

Next, research different providers. Look for companies or freelancers with good reputations and experience with Microsoft. Read reviews and testimonials from other users. Check the provider's website for information on the prices and plans offered.

Check Their Expertise

Make sure the provider has the right expertise. They should be knowledgeable about Microsoft AX and have experience dealing with various issues. Ask about their certifications and training to ensure they are qualified to provide the options you need.

Compare Different Variants

Compare the services and prices of different providers. Look for a provider with the best match of cost and quality.

Ask for References

Ask the experts for references from their current or past clients. Contact these references to get their feedback. It may give you a better idea of what to expect and help you make an informed decision.

Look for Flexibility

Finally, look for a provider that offers flexibility. They should be able to adapt to your changing needs and offer assistance when you need it. It includes different plans and availability for emergencies.

Sum Up

In conclusion, finding the best Dynamics AX support services is essential for bug-free operation and security. You can choose the best option by identifying your needs, researching providers, checking their expertise, and comparing prices. With the right assistance, you can ensure your platform stays updated, secure, and efficient, allowing you to focus on your activities without worrying about technical issues.