what are these fields?

[Arthur Sanchez]

I have to recreate a ticket application and I was given the following fields:

Problem summary

problem description

Service impacted

Problem start date

Ticket completion date

Designated queue

Treatment log

Ticket status

But what would this "Treatment Log" be??, I'm putting together the table and I don't understand what this field would be, pls help me

[Dr Atul G- LNG · Accepted solution]

Hi @Arthur Sanchez  

Problem summary  -- A short description about the problem record. - OOTB problem / Task table

problem description -  OOTB problem / Task table

Service impacted -  OOTB problem / Task table

Problem start date -  OOTB problem / Task table

Ticket completion date -- Need to check on Task / problem table

Designated queue -- Assignment group / OOTB Group table

Treatment log  - It can be Worknotes / Journal entry

Ticket status  - State / OOTB

[Arthur Sanchez]

What would be OOTB?

[Dr Atul G- LNG]

NOt with same name, but yes OOTB, In task table you will get with name - work notes.