What caused the difference between the instances

Madhan27 · ‎03-19-2024

Hi community,

I see there is difference in UI between my developer and Test instance, Can some one help me what caused the difference between and how we can debug it?

Developer instance

Stats.do :

Test Instance

After checking the Auto number the below fields are populating as shown below.

TIA

Madhan27 · ‎03-29-2024

It's a manual configuration, Not the issue with the instance. We can check the difference in the sys_db_object table and find the table where we have the issue and and change the value in the Auto_number field to retain the changes.

View solution in original post

Dr Atul G- LNG · ‎03-19-2024

Hi @Madhan27

The instance screenshot are small, tough to read.

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Madhan27 · ‎03-19-2024

@Dr Atul G- LNG I hope its visible now, I reposted it.

Dr Atul G- LNG · ‎03-19-2024

Thank @Madhan27

1. Is the 1st instance is your PDI or official Instance?

2. Look like you are open 2 different records one is Fault table ( may be OOTB) and other is custom table (u_)

3. if both are official instances , then may be some one change the prefix in test but did not make the changes in Dev.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Madhan27 · ‎03-19-2024

Both are official instances, And The one is DEv and another is test. My question is there's a difference between the UI in both, As you can see one it has auto number and another it doesn't have. How can we investigate where it went wrong? I have pasted the stats.do of both instances as well