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What does the Discuss button do?

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Joshua Comeau
Kilo Sage

‎09-12-2023 10:15 AM

JoshuaComeau_0-1694538932655.png

 

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2 ACCEPTED SOLUTIONS

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Dr Atul G- LNG
Tera Patron

‎09-13-2023 04:06 AM

Hi @Joshua Comeau 

 

Discuss button is newly added as part of Utah release. It work to start a chat with user with in ServiceNow. It is SN internal chat messenger. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
In response to Joshua Comeau

‎09-13-2023 04:19 AM

Agree, I noticed this 2 days back during my training. It seems a bug or some settings need to do.

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
In response to Joshua Comeau

‎09-13-2023 04:28 AM

PDI is not supported by HI ticket. 

 

Also request you please accept my 1st answer as solution accepted , as it provide you the purpose of Discussion button.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Sajith5
Tera Contributor
In response to Joshua Comeau

‎01-10-2024 05:51 AM

@Joshua Comeau Did you get any reponse from HI ticket as even I faced the same issue while doing a demo today.

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Sajith5
Tera Contributor
In response to Dr Atul G- LNG

‎01-10-2024 05:51 AM

@Dr Atul G- LNG We have it for all the task related tables right? 
Do we have it both in workspace and native UI ?

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Dr Atul G- LNG
Tera Patron
In response to Sajith5

‎01-10-2024 07:22 AM

Hi @Sajith5 

 

Native UI - Yes

Next Experience - No

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

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Sajith5
Tera Contributor
In response to Dr Atul G- LNG

‎01-11-2024 06:19 AM

I still have the issue of not able to post the discussion as comments. Do you have any idea about how to fix this?

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