What does the Discuss button do?

[Joshua Comeau]

[Dr Atul G- LNG · Accepted solution]

Hi @Joshua Comeau 

Discuss button is newly added as part of Utah release. It work to start a chat with user with in ServiceNow. It is SN internal chat messenger. 

[Dr Atul G- LNG]

PDI is not supported by HI ticket. 

Also request you please accept my 1st answer as solution accepted , as it provide you the purpose of Discussion button.

[Sajith5]

@Joshua Comeau Did you get any reponse from HI ticket as even I faced the same issue while doing a demo today.

[Sajith5]

@Dr Atul G- LNG We have it for all the task related tables right? 
Do we have it both in workspace and native UI ?

[Dr Atul G- LNG]

Hi @Sajith5 

Native UI - Yes

Next Experience - No

[Sajith5]

I still have the issue of not able to post the discussion as comments. Do you have any idea about how to fix this?