What does the Discuss button do?

Joshua Comeau · ‎09-12-2023

Dr Atul G- LNG · ‎09-13-2023

Discuss button is newly added as part of Utah release. It work to start a chat with user with in ServiceNow. It is SN internal chat messenger.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎09-13-2023

Agree, I noticed this 2 days back during my training. It seems a bug or some settings need to do.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎09-13-2023

PDI is not supported by HI ticket.

Also request you please accept my 1st answer as solution accepted , as it provide you the purpose of Discussion button.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sajith5 · ‎01-10-2024

@Joshua Comeau Did you get any reponse from HI ticket as even I faced the same issue while doing a demo today.

Sajith5 · ‎01-10-2024

@Dr Atul G- LNG We have it for all the task related tables right?
Do we have it both in workspace and native UI ?

Dr Atul G- LNG · ‎01-10-2024

Hi @Sajith5

Native UI - Yes

Next Experience - No

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sajith5 · ‎01-11-2024

I still have the issue of not able to post the discussion as comments. Do you have any idea about how to fix this?