What fields does the global search actually search

[codedude]

I am looking to understand what the global search actually searches. For instance, when I put in a name to the global search, I expect it to return all results with that name contained in it, whether it be a field on the form, in the short description or even a variable on a request. But I do not get that.

When I dig down, I see it is searching a field named "Keywords", where is that? Is there a way I can have the global search actually search the short description, variables, etc?

[Chuck Tomasi · Accepted solution]

I know it searches string fields (including HTML.). I don't know about dates, reference fields, etc. I don't see someone searching for a specific sys_id.

You can configure it to search attachments as well.

Administer global text search

[Ramkumar Thanga]

Hi Chuck,

I can't visit the above link you suggested. 

Can you please help me in configuring this.

Whenever I search a CI name through global text, I will not be able to find the CI record. If I expand the search result of configuration item table , The filer was applied to search the keywords.

Kindly suggest me how to resolve this.

Regards,

Ram

[Chuck Tomasi]

It appears that the docs site changed a bit in the past couple years. Apologies. Here's an updated link.

Search administration

[Ramkumar Thanga]

Thanks a lot!!

I got it..