What is best approach in business rule.

[niveditakumari]

Hi, 

What is best approach in business rule. I have one requirement to update comments from HR task table to HR case table and I know how to achieve we can use before and after business rule to achieve that.

Can anyone please tell which best approach should I use before business rule or after business rule. 

Regards, 

Nivedita 

[Dr Atul G- LNG · Accepted solution]

Hi @niveditakumari 

Create After BR rule and copy the notes. 

https://www.servicenow.com/community/itsm-forum/how-to-copy-whole-work-note-from-task-to-incident/m-...

[Dr Atul G- LNG · Accepted solution]

Hi @niveditakumari 

Create After BR rule and copy the notes. 

https://www.servicenow.com/community/itsm-forum/how-to-copy-whole-work-note-from-task-to-incident/m-...

[Amit Pandey · Accepted solution]

Hi @niveditakumari 

Would recommend you to use After insert/update business rule on HR Task table with following Business Rule script-

(function executeRule(current, previous /*null when async*/) {
    var caseGr = new GlideRecord('HR_Case'); //enter the correct table name
    if (caseGr.get(current.hr_case)) {
        caseGr.comments = current.comments;
        caseGr.update();
    }
})(current, previous);

 Please mark my answer helpful and correct.

Regards,

Amit