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What is difference between Record producer and Service Catalog?

Vishnu533
Tera Contributor

‎09-14-2016 07:36 AM

Hi team,

What is difference between Record producer and Service Catalog ,explain with Examples?

0 Helpfuls
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7 REPLIES 7

Josh Cooper
ServiceNow Employee
ServiceNow Employee
In response to swati38

‎09-14-2016 08:39 AM

You may be thinking of an Order Guide


0 Helpfuls

Chuck Tomasi
Tera Patron

‎09-14-2016 08:31 AM

Just to clarify terms...



The service catalog is a collection of request forms presented as Catalog Items, Record Prodcures, Content Items, Order Guides, etc.



A record producer is a nice front end you can include in your Service Catalog to create records. Ask user friendly questions instead of using field labels on a standard form.



A Catalog Item is a request entry form that utilizes the cart format to associate a parent request to one or more child request items.



Introduction to Service Catalog - ServiceNow Wiki


Deepa Srivastav
Kilo Sage

‎09-14-2016 08:31 AM

I think you would have got your ans by now but just a simple diff : record producer has table associated with it but a service catalog doesn't have..



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