What is ${mailto:mailto.approval} ?

RFJ1
Tera Contributor

What is ${mailto:mailto.approval} ? Is this OOTB? How can I use this as mailto.confirmed or mailto.defered in the email template? Where can I change this?

 

Thanks.

1 ACCEPTED SOLUTION

Allen Andreas
Administrator
Administrator

Hi,

As mentioned above, it's an email template being called that contains preset formatting that can be used in an email. It prints out a link that the user would see in their email and once clicked...does 'x' (all of which can be specified in the template). Feel free to check it out as directed and you'll get an idea.

If you want custom functionality per your own requires, you can create another record of similar type and then call it in the same manner. So name your template mailto.confirmed and then once that's established, you can call it via {$mailto:mailto.confirmed}

Set the subject and message accordingly for what you want it to say on the user's end when they click this link in their email upon receipt.

Then, you can create an inbound action within your instance to receive messages with the subject line containing "x" and process that way, etc.

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

it's email template using in approval email; yes it is OOTB

it is used to include link for approval and users can reply to email and based on that it will either approve/reject

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Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

details here

Construct an email message with a template

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@RFJ 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Can you look at the issue i have mention below