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09-24-2021 06:43 AM
What is ${mailto:mailto.approval} ? Is this OOTB? How can I use this as mailto.confirmed or mailto.defered in the email template? Where can I change this?
Thanks.
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09-24-2021 06:54 AM
Hi,
As mentioned above, it's an email template being called that contains preset formatting that can be used in an email. It prints out a link that the user would see in their email and once clicked...does 'x' (all of which can be specified in the template). Feel free to check it out as directed and you'll get an idea.
If you want custom functionality per your own requires, you can create another record of similar type and then call it in the same manner. So name your template mailto.confirmed and then once that's established, you can call it via {$mailto:mailto.confirmed}
Set the subject and message accordingly for what you want it to say on the user's end when they click this link in their email upon receipt.
Then, you can create an inbound action within your instance to receive messages with the subject line containing "x" and process that way, etc.
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09-24-2021 06:48 AM
Hi,
it's email template using in approval email; yes it is OOTB
it is used to include link for approval and users can reply to email and based on that it will either approve/reject
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-24-2021 06:48 AM
Hi,
details here
Construct an email message with a template
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-26-2021 10:14 PM
Thank you for marking my response as helpful.
If my response helped you please mark it correct to close the question so that it benefits future readers as well.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-26-2021 10:59 PM
Can you look at the issue i have mention below