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09-24-2021 06:43 AM
What is ${mailto:mailto.approval} ? Is this OOTB? How can I use this as mailto.confirmed or mailto.defered in the email template? Where can I change this?
Thanks.
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09-24-2021 06:54 AM
Hi,
As mentioned above, it's an email template being called that contains preset formatting that can be used in an email. It prints out a link that the user would see in their email and once clicked...does 'x' (all of which can be specified in the template). Feel free to check it out as directed and you'll get an idea.
If you want custom functionality per your own requires, you can create another record of similar type and then call it in the same manner. So name your template mailto.confirmed and then once that's established, you can call it via {$mailto:mailto.confirmed}
Set the subject and message accordingly for what you want it to say on the user's end when they click this link in their email upon receipt.
Then, you can create an inbound action within your instance to receive messages with the subject line containing "x" and process that way, etc.
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09-27-2021 06:11 AM
Hi,
Please understand that notifications are set to send based on certain settings, whether that's by event, or record insert/update, etc.
We don't have the specifics on what you've done here. You would need to set the out of box notification that your new one is replacing, to either disabled, or ...change the condition so that it doesn't try to send when you want your new one to.
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09-29-2021 05:44 AM
Hi RFJ,
Thanks for reviewing replies in your thread here.
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