what is meant by configuration item?

[sruthivarghese]

Hi,

New to servicenow. I would like to know what a configuration item means in simple words.

Thanks in advance.

[Karthik Reddy T]

Hello Sruthi,

If i assisted you correct. Please mark my response as correct. That will remove from the unanswered list and reference for others in the future.

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[Geetanjali Khy2]

Hi Sruthi,

Configuration Item : Each element in the IT environment is an individual entity. The representations of these entities are Configuration Items (CIs).

In other words, CI is a software model that contains the attributes of the represented entity.

For exapmle,

In databases, this is described in the schema.

[Ramesh Lohar]

Sure, here's a simple explanation of a Configuration Item (CI) in ServiceNow:

- A Configuration Item (CI) in ServiceNow is any tangible or intangible asset or service component that needs to be managed in order to deliver an IT service.
- CIs can include hardware like servers and routers, software like applications and databases, services like email or network access, and people or teams who deliver the service.
- Each CI is recorded in the Configuration Management Database (CMDB) with its attributes and relationships to other CIs.
- CIs are used in other ITIL processes like Incident Management, Problem Management, and Change Management to understand the impact of these processes on the IT services.
- For example, if a server (which is a CI) goes down, it can affect multiple services. By having the server as a CI in the CMDB, you can quickly see which services are affected and take appropriate action.
- In ServiceNow, you can create, update, and manage CIs using the Configuration Management application.

nowKB.com

[rudramajumder1]

If a caller calls in for MS teams which is not working in the VDI.

The resolver team changes the VDI services, so what would be the CI for this issue ?