what is meant by configuration item?

[sruthivarghese]

Hi,

New to servicenow. I would like to know what a configuration item means in simple words.

Thanks in advance.

[Karthik Reddy T · Accepted solution]

Hello Sruthi,

Configuration Item (CI): Any computer, device, software, or service in the CMDB. A CI's record will include all of the relevant data, such as manufacturer, vendor, location, etc. Configuration items can be created or maintained either using tables, lists, and forms within the platform, or using the Discovery application.

Attaching Configuration Items to an Incident - ServiceNow Wiki

Difference between Asset and Configuration Item???  

[sruthivarghese]

Hi Karthik,

Then how is it different from a catalog item?

Thanks in advance.

[Karthik Reddy T]

Catalog Items:

Catalog items are goods or services that are available to order from a service catalog. Administrators and catalog administrators can define catalog items, with details such as formatted descriptions, photos, and prices.

http://wiki.servicenow.com/index.php?title=Defining_Catalog_Items#gsc.tab=0

[Karthik Reddy T]

Hello Sruthi,

May i know the status of this thread?

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

How To Mark Answers Correct From Community Inbox