What is middleware in servicenow integration

[Obito]

Hi All,

Can anyone explain me what is Middleware in servicenow integration.

If you have any example, please mentioned that also.

Thank you.

[Chetan Mahajan]

Hello @Obito ,

                          I think this article may help you ServiceNow Integration Platform - A Comprehensive Brief .

Kindly mark correct and helpful if applicable

[Community Alums · Accepted solution]

Hello @Obito ,

Middleware in ServiceNow integration refers to the software layer or platform that facilitates communication and data exchange between different systems or applications. It acts as an intermediary between the various components of an integrated system, enabling them to work together seamlessly. In the context of ServiceNow, middleware is used to connect ServiceNow with other applications, databases, or third-party systems, allowing data to flow back and forth smoothly.

Middleware plays a crucial role in simplifying complex integrations by providing a standard interface and handling data transformation, security, and routing tasks. It abstracts the underlying complexities of integration, making it easier for developers to connect ServiceNow with external systems without worrying about low-level implementation details.

Examples of Middleware in ServiceNow Integration:

1. **RESTful APIs (Application Programming Interfaces)**:
ServiceNow exposes RESTful APIs that act as middleware to allow external systems to communicate and interact with ServiceNow. These APIs enable data exchange in a structured and standardized manner.

2. **SOAP Web Services**:
ServiceNow supports SOAP-based Web Services, which act as middleware to facilitate integration with systems that use the SOAP protocol.

3. **Integration Hub**:
ServiceNow's Integration Hub is a powerful middleware platform that simplifies integration with various third-party applications and services. It provides pre-built connectors and workflows to connect ServiceNow with external systems without the need for extensive coding.

4. **MID Server**:
The MID Server is a Java-based application that acts as middleware between the ServiceNow instance and external data sources that are not directly reachable over the internet. It helps in securely connecting ServiceNow with on-premises systems.

5. **Integration Middleware Tools**:
Organizations may use middleware tools like MuleSoft, Dell Boomi, or IBM Integration Bus to integrate ServiceNow with other enterprise systems. These tools provide robust integration capabilities, data transformation, and process orchestration.

Example Scenario:

Let's consider an example where ServiceNow is integrated with a Human Resources (HR) system. The HR system manages employee data, such as employee details, leave requests, and timesheets, while ServiceNow handles IT service management.

Middleware comes into play to enable seamless integration between the HR system and ServiceNow. ServiceNow developers would utilize RESTful APIs, Integration Hub, or middleware tools to establish the integration:

1. The HR system exposes RESTful APIs for employee data, leave requests, and timesheets.
2. ServiceNow developers use Integration Hub to create connectors that consume these APIs and retrieve data from the HR system.
3. Integration Hub workflows are designed to transform the HR system's data into ServiceNow-compatible formats and store them in ServiceNow tables.
4. ServiceNow's IT service management processes can now leverage employee data, leave requests, and timesheets from the HR system, enhancing the overall efficiency of HR and IT operations.

Through middleware, the two systems seamlessly communicate and share information, enabling a cohesive and efficient IT and HR service management experience.

If this helped you in any way, please hit the like button/mark it helpful. So it will help others to get the correct solution.

regards,
Prasad

[Vishal36]

Hi Obito,

In the context of ServiceNow integration, Middleware plays a pivotal role as a software layer or platform facilitating seamless communication and data exchange between different systems or applications. Acting as an intermediary, it enables the integrated components to collaborate effortlessly. By connecting ServiceNow with other applications, databases, or third-party systems, a middleware ensures a smooth bidirectional flow of data.

Middleware is instrumental in simplifying complex integrations by providing a standardized interface and managing tasks related to data transformation, security, and routing. It abstracts the intricacies of integration, empowering developers to connect ServiceNow with external systems without concerning themselves with low-level implementation details.

For ServiceNow integration, OpsHub Integration Manager (OIM) stands out as an ideal and comprehensive solution. It supports integration with 60+ built-in systems and also provides an SDK for connecting other systems.

Here are some of the benefits of using OpsHub Integration Manager:

• API Managed Platform.
• No Coding required.
• Data Manipulation and Transformation.
• Built-in Recovery Mechanisms.
• Failure and Conflict Management.
• Security and Audit Support.
• Notification Capabilities.
• UI-based Integration.
• Easy Setup Process.

If you need a Middleware to integrate your system with ServiceNow, please feel free to reach out to our solution architects. We'll be delighted to assist you in achieving a seamless integration for your organization.

Thanks,

Vishal

psHub Integration Manager, feel free to reach out to us.

[pcatt911]

Following up on this, on the Integration (sn_apm_di_digital_integration.LIST) form the "middleware" field points to product models.  What was the thought process for this? 
For example, we use 3-4 unique middleware tools. Would it make more sense to have a unique CI Class for this type of functionality that this field reference, that way users/owner know what tools are running which integrations, types, etc...