What is nowBotID and how to find it?

Anay Sarkar
Kilo Contributor

‎04-11-2022 11:38 PM

During testing out my Virtual Agent API integration
In the INBOUND Rest Endpoint https://<instance-url>/api/sn_va_as_service/bot/integration
i'm passing the sample body as

{ 

 "requestId": "asd2423-sda23-qwe23-we24", 

  "action": "START_CONVERSATION", 
  "enterpriseId": "ServiceNow", 
  "nowBotId": "A85PWLERF", 
  "clientSessionId": "", 
  "nowSessionId": "",
  "message":{ 
    "text": "SENDING FROM POSTMAN", 
    "typed": true, 
    "clientMessageId": "ABC-123" 
  }, 
  "userId": "beth.anglin", 
  "emailId": "beth.anglin@example.com", 
  "timestamp": 1588824102, 
  "timezone": "America/New_York" 
}

Can you tell me what is the nowBotId and from where to find it ?
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Community Alums
Not applicable

‎04-11-2022 11:42 PM

Hi @Anay Sarkar ,

This is an ID required to distinguish between multiple ServiceNow bots if you have them. If you only have one ServiceNow bot, you can ignore this field.

You can also refer to this article which will help: https://community.servicenow.com/community?id=community_article&sys_id=080e3903dbc4e4107d3e02d5ca961...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Anay Sarkar
Kilo Contributor
In response to Community Alums

‎04-12-2022 12:24 AM

Hi @Sandeep Dutta 
If i have multiple servicenow bots from where can i configure or get my nowBotId's ?

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Community Alums
Not applicable
In response to Anay Sarkar

‎04-12-2022 12:49 AM

Currently it's un used in ServiceNow. However you might want to check the botid from other third party bots.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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nagarjun2
Tera Contributor
In response to Community Alums

‎01-07-2023 10:51 PM

Hi,

 

I have to configure multiple Provider applications/bots in servicenow. As of now i have configured a bot using OOTB objects and it is working perfectly fine. Now i want to configure few more custom bots in servicenow. Searched many pages but not enough info provided. Request someone to assist me with below queries:

 

1. How to configure multiple bots/Provided application with different static token each?

2. How to configure multiple outbound Rest messages, having respective outbound rest message for each bot.

3. Will this nowBotId helps me somehow?

 

Really appreciate the assistance. Thank you

 

Regards,

Nagarjun S

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