What is sn_mentions in TinyMCE 5 HTML editor and how to use it ?

[sieusaopolo15]

I read documents related to TinyMCE in ServiceNow and I found something related to mentions plugin but I wasn't sure what is it and how to use it ? Here is the article Updates to the TinyMCE 5 HTML editor. Has anyone ever tries this ?

[GRKN]

@sieusaopolo15 Did you find any relevant information?
In my developer instance there are out of the box these options enabled:

    extended_valid_elements: ",sn-mention[class|table|sysid]",
    custom_elements: "~sn-mention",

Maybe it has something to do with mentions (@...)? I really would like to know if we can use mentioning inside the TinyMCE with it - if so, how ...

[sieusaopolo15]

Oh, May I know the version of your developer instance and as far as I know, the mention in TinyMCE uses API to get user information then send a notification to that user id but in ServiceNow I don't know what is the process because there are no documents related to this option. But I just keep hoping that this feature would come out because it is very cool feature and it make us less rely on Work notes fields since they are stored in 3 main system tables and very hard to keep track.

[GRKN]

My pdi is on release "Washington DC Patch 8":