what is SNMP Trap integration in Event management .

Deepika Jain
Tera Contributor

‎03-27-2023 03:57 AM

SNMP Trap integration and its Data flow in ServiceNow with a real life example .

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priyasunku
Kilo Sage

‎03-27-2023 04:01 AM

Hi @Deepika Jain 

 

please check the below link

 

https://www.servicenow.com/community/itom-articles/snmp-traps-and-servicenow-event-mangement/ta-p/22...

 

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

Ratnakar7
Mega Sage
Mega Sage

‎03-27-2023 04:22 AM

Hi @Deepika Jain 

 

Here is an overview of the data flow in SNMP Trap integration in ServiceNow:

  1. A third-party network device or system detects an event or issue and generates an SNMP trap.

  2. The SNMP trap is sent to the ServiceNow instance.

  3. The ServiceNow instance receives the SNMP trap and decodes it using an SNMP trap listener.

  4. The decoded information is used to generate an event in ServiceNow Event Management.

  5. The event can trigger automated workflows or notifications to ServiceNow users or other systems.

Here is an example of SNMP Trap integration in a real-life scenario:

Let's say a company has a network monitoring system in place that detects network outages. When a network outage is detected, the monitoring system generates an SNMP trap and sends it to the ServiceNow instance. The ServiceNow instance receives the trap and decodes it, generating an event in ServiceNow Event Management.

This event can trigger automated workflows in ServiceNow, such as creating an incident ticket in ServiceNow IT Service Management. The incident ticket can be assigned to the appropriate support team, and notifications can be sent to the affected users and other stakeholders.

Additionally, ServiceNow Event Management can use the event data to automatically correlate related events and incidents, enabling faster resolution of issues and reducing downtime. SNMP Trap integration is an important tool for ServiceNow users to ensure efficient and effective management of their network infrastructure.

 

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Thank you!

Ratnakar