What is the best practice to review Skipped Records after upgrade

Aishwarya42
Tera Contributor

‎12-09-2022 12:12 AM

What is the best practice to review the skipped records in production? We have already reviewed and resolved them in lower instance and captured in an update set, shall we move the update set to prod or directly review the records in prod itself. Please share your views.

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mholmes
Tera Expert
In response to User271720

‎09-28-2023 11:30 AM

I have noticed that changes to the "Upgrade Details" records are only recorded in the update set if the "Resolution" field changes.

 

So, if you type a comment and then change the "Resolution," the comment will be recorded.

If you ever change a comment after the resolution has changed, you can get it to save to the update set by changing the "Resolution" to a different value, saving, then changing it back to the original value.