User Activity

Hello, We are trying to set up a Microsoft Teams integration in order to start a Teams chat from a task. In one of the steps, an Azure administrator needs to log in to ServiceNow to authorize the application. The problem we are having is that when we...
I've recently learned about the new "REST API Access policy" feature. This, in conjunction with its prerequisite, Adaptive Authentication, is supposed to allow a greater degree of control over which users can access the platform from which IP address...
ServiceNow's CMDB came with the following MQ-related tables: IBM Websphere MQ [cmdb_ci_appl_ibm_wmq] - Documented as "a running instance of IBM Websphere WMQ", which didn't tell me much until we started running Discovery and found it populated with q...
It's very important to us that the FQDN is used as the "name" for our CIs. For our purposes, the best source for hostnames in our environment is by far DNS, so trusting other sources such as SSH or WMI will not help. Setting the value of the "Include...
My understanding is that if I address a "Skipped Change" by selecting "Revert to Base System," the record in question will no longer be considered "Customized" and will not be skipped in a future update. Question 1: Is this correct? Question 2: I hav...