What is the difference between a Dashboard and a Workspace?

[M_Tomy]

Go to the Experts

I am not sure what the difference is between a Dashboard and a workspace.
We already do things like making a list of requests assigned to us in the Dashboard.
Can I do more in a Workspace?
Please let me know the difference in use and the advantages of each.

Best regards.

[Krushna R Birla · Accepted solution]

Hi @M_Tomy 

Dashboards: Primarily for data visualization and performance tracking. They offer a high-level overview and are useful for monitoring and reporting purposes.
Workspaces: Provide a comprehensive, interactive environment for managing tasks and workflows. They are tailored for specific roles and support a wide range of activities directly within the interface. They offer a comprehensive interface for users to manage their daily tasks and workflows.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Krushna R Birla · Accepted solution]

Hi @M_Tomy 

Dashboards: Primarily for data visualization and performance tracking. They offer a high-level overview and are useful for monitoring and reporting purposes.
Workspaces: Provide a comprehensive, interactive environment for managing tasks and workflows. They are tailored for specific roles and support a wide range of activities directly within the interface. They offer a comprehensive interface for users to manage their daily tasks and workflows.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[M_Tomy]

Dear Krushna R Birla

Thank you for your prompt response.

Regarding your response, is it OK to recognize the following to express in my words what I understand?

■ Dashboard
Used by management and leaders of each service for various data analysis.
A function for visualization.

■Workspace
A customizable workspace provided for agents.
Functions for workers.

Best regards

[Krushna R Birla]

Hi @M_Tomy 

Great, you got it.

If above solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Ayushi12 · Accepted solution]

Hi @M_Tomy 

1. Workspace: The Workspace in ServiceNow is a modern, intuitive interface that provides teams a better way to work by bringing together task management, collaboration, and content tools. The workspace is especially useful for project managers, program managers, and portfolio managers to manage, collaborate, and track their projects, programs, and portfolios.

2. Dashboards: Dashboards in ServiceNow provide a customizable view of key metrics and information in real-time. Dashboards use reports, widgets, and other visual elements to display data in a comprehensive and easy-to-understand format. Dashboards are used by project managers, program managers, portfolio managers, and executives to track the progress of projects, programs, and portfolios, manage resources, assess risks and issues, and make informed decisions.
   
   

   If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

   Thanks!