what is the difference between email notifications and inbound email actions

[v_nagajyothi]

what is the difference between email notifications and inbound email actions

[Manjul Katare]

Please check below links on wiki:

Email Notifications

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0

Inbound Email Actions

http://wiki.servicenow.com/?title=Inbound_Email_Actions#Overview

Hope this help!

-Manjul

[Gurpreet07]

Email Notifications are outgoing emails from service now and inbound actions are actions service now perform when receive some email.

Email Notifications - ServiceNow Wiki

Inbound Email Actions - ServiceNow Wiki

[rajmasurkar]

Hi Veer,

The basic difference is in email notification, email are sent from an instance. Whereas in inbound email action, certain actions are triggered depending on email coming into the instance.

Does that make sense?

Raj

[Vikas-Malhotra]

Hi,

Email Notifications: Email Sent from Instance( Servicenow ) to users.

Inbound Actions: Actions performed on Incoming emails (From Users) to Servicenow. For e.g.: filtering the mails of particular senders.

                                                          These actions can be configured on the basis of type of mail recieved. (New, Forward or Reply mail.).