what is the difference between List action and Form action?

[amar_427]

Hi,

Under System UI --> UI Actions, there are two different records for 'Cancel Request' UI Action under which one record has List action value as 'true'

and other has 'false'. So, I would like to understand how the List action is different from Form action and what it does?

[Mujtaba Amin Bh]

The list action(is a UI Action) works on a list of records. For e.g deleting multiple records from a list. See below screen shot.

Form Action appears as a button on a form for e.g Update, Comments Dialog etc

[BALAJI40]

Please check the below link, refer 2

http://wiki.servicenow.com/index.php?title=UI_Actions#gsc.tab=0

[rajmasurkar]

Hi,

With reference to the snapshot you shared,

UI Action Cancel request with List action = true allows you to cancel a service catalog request from a list view.

UI Action Cancel request with Form action = true allows you to cancel a service catalog request from a form view.

Regards,

Raj

[amar_427]

Hi,

Thank you for the quick response, I have one more question on the same lines. I assume cancelling a service catalog request from a list view or a form view must trigger the same logic underneath, right? But when I looked at the script, the Form action and List action are having different java scripts. Here is the script snapshot of script.

Form Action Script:

current.request_state = 'closed_cancelled';

current.stage = 'closed_complete';

current.update();

List Action Script:

current.request_state = 'closed_cancelled';

current.update();

new UIActionUtils().approvalsNoLongerRequired(current.sys_id);