What is the difference between major incident and security incident

saha23456
Tera Contributor

What is the difference between major incident and security incident

4 REPLIES 4

Viraj Hudlikar
Tera Sage

Hello @saha23456 

The main difference between the two lies in the scope of their impact: a security incident has the potential to affect the security of a company’s resources or data, while a major incident typically affects only the operations of the business.

 

Examples of Security Incident can be 
Unusual behavior from privileged user accounts.

Unauthorized insiders trying to access servers and data.

Malware Infection from Suspicious File.


Examples of Major Incident can be 

Network Outage Impacting All Offices.

Critical Application Failure During Peak Hours

 

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Thanks & Regards
Viraj Hudlikar.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @saha23456 

 

A major incident is one that has a significant impact on the business or affects multiple users. It can stem from operations or other areas. On the other hand, a security incident is specifically related to security, such as threats, vulnerabilities, or data breaches.

A security incident can also be classified as a major incident if it has a large-scale impact.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Harish Bainsla
Kilo Patron
Kilo Patron

Hi @saha23456 

A major incident  is an incident that results in significant disruption to the business and demands a response beyond the routine incident management process.

https://www.youtube.com/watch?v=47iyD-GDPU0

Security incident response is a strategic approach to identifying, prioritizing and containing a cyberattack, as well as managing the resolution and aftermath of such an attack

https://www.youtube.com/watch?v=Pu8JdJrHJ2E

 

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Overview of the Major Incident Management in the Service Operations Workspace for ITSM. This video provides an in-depth look at the major incident process, including identification, communication, resolution, problem record creation, and post-incident review. Learn how to use the major incident ...

yad_achyut
Giga Guru

@saha23456 : 
A Major Incident refers to a high-priority incident that causes a significant disruption to business operations or IT services, typically impacting multiple users or critical systems.
where A Security Incident refers to an event or series of events that may compromise the confidentiality, integrity, or availability of information or systems. These incidents are specifically tied to cybersecurity threats or violations.