What is the difference between URI and URI_REF

[chennakesava]

HI,

    What is the difference between URI and URI_REF

[harishdasari]

Hi Chennakesava,

URI :Adding the special ${URI} parameter to an outbound email body or template creates a link to a specific ServiceNow record. When a user clicks on the word LINK, the instance prompts the user to log in if not already logged in, and then redirects the user to the record specified in the URI.

URI_REF

To show the display value of the record as the link text instead of the word LINK, use the ${URI_REF} parameter instead of the ${URI} parameter.

Thanks