What is the diffrence between sent and send- ready email type.

[VIKAS MISHRA]

We have done one inbound integration with 3rd party servicenow.

Whenever we assign one incident to 3rd party group then one email trigger from our side to 3rd party copmpany servicenow and they have created one inbound action at there end and on the bases of that email then they also creates one incident at there end. 

Now the issue is when we assigned one incident to 3rd party group then email send from my system to them but that email type is showing as "Send-ready" in emails logs and they saaid they have not recieved the email. 

So what that mean of send-ready.

Is there any issue from my side or there side, who needs to work on this and how

[VIKAS MISHRA]

I understood that its somthing wrong from my side only.

But now howcan i resolve the issue for further incidents as this is still happening and what can i say to the 3rd party like what is the issue and how and when this will be fixed for further incidents 

[Anurag Tripathi]

Not necessary, it could be that the event queue is stuck.

Check if other emails are being sent properly?

[VIKAS MISHRA]

We have checked from last 2 hours the email are not sending to 3rd party and just showing the type as send-ready for almost 16 tickets, so now how can i resolve it please if you suggust that would be great help.

Bellow is the screnshot of the first event processed where mail is stuck.

[Dan T_]

So your events are processing, otherwise the notifications wouldn't be making it to the sys_email table.  Check the email diagnostics page - instance.service-now.com/now/nav/ui/classic/params/target/email_diagnostics.do.   Also try checking your system diagnostics dashboard - instancename.service-now.com/home.do?sysparm_userpref_homepage=3e8f33360a6a803f001e6ab4bdfe584c.  That may give you some clues.  I'd contact HI support to dig deeper!

[SatyakiBose]

Hello @VIKAS MISHRA 

If the email log status is showing as send-ready then the email is still in your instance and has not been sent to the targetted user (in your case the other servicenow instance).

Can you also check in the email diagnostics is the email sending job is running properly.